Rivard Cloud

Request A Quote

Privacy Policy

RIVARD CLOUD

Privacy Policy

Rivard Cloud ("we," "us," or "our") is committed to protecting the privacy of our customers and users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

Effective: December 8, 2023 Last Updated: February 17, 2025 Location: Windsor-Essex, Ontario, Canada Contact: info@rivard.cloud

Contents

1. Information We Collect

We may collect the following types of information:

  • Personal Information: name, email address, phone number, billing address, and payment information.
  • Account Data: login credentials, account preferences, and service configuration settings you provide when creating or managing an account.
  • Usage Data: information automatically collected when you interact with our website or services, including IP address, browser type, device identifiers, pages visited, referring URLs, and timestamps.
  • Communication Data: information you provide when you contact us for support or otherwise communicate with us, including the content of those communications.
  • Cookie & Tracking Data: data collected through cookies and similar tracking technologies as described in Section 5 below.

2. How We Use Your Information

We use your information to:

  • Provide Services: facilitate and manage your use of our website and services, including account creation and authentication.
  • Improve Services: analyze usage patterns to enhance services, troubleshoot issues, and develop new features.
  • Communication: respond to inquiries, provide customer support, and send important updates or administrative messages. We will not send you marketing communications without your consent.
  • Billing: process transactions, manage subscriptions, and send billing-related communications.
  • Security: detect, investigate, and prevent fraudulent or unauthorized activity and protect the integrity of our services.
  • Legal Compliance: comply with applicable laws, regulations, and legal processes.

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: with vetted third-party providers who perform services on our behalf (e.g., payment processing, analytics, customer support, cloud infrastructure). These providers are contractually obligated to use your data only as directed by us.
  • Legal Obligations: when required to comply with applicable laws, court orders, or government requests; or to enforce our terms, protect our rights, or ensure the safety of our users or the public.
  • Business Transfers: in connection with a merger, acquisition, financing, or sale of assets, where your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.
  • With Your Consent: in any other circumstance where we have obtained your explicit consent to share your information.

4. Data Security

We implement appropriate technical and organizational measures — including encryption in transit (TLS), access controls, and regular security reviews — to protect your information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and pixels) to operate, maintain, and improve our website and services. A cookie is a small text file placed on your device when you visit our site.

Type Purpose Required?
Essential Enable core functionality such as authentication, session management, and security. The site cannot function properly without these. Yes — always active
Functional Remember your preferences (e.g., language, region, display settings) to provide a more personalized experience. Optional
Analytics Collect aggregated, anonymized data about how visitors use our site (e.g., pages visited, time on page) to help us improve performance and content. Optional

Managing cookies: You can control or disable non-essential cookies through your browser settings or our cookie preference center (if available on your account dashboard). Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit allaboutcookies.org.

We do not currently respond to "Do Not Track" (DNT) browser signals, as no uniform standard for DNT has been adopted. We will revisit this position if a standard is established.

6. Data Retention

We retain your personal information for as long as your account is active, as needed to provide our services, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access: request access to the personal information we hold about you.
  • Correction: request correction of inaccurate or incomplete personal information.
  • Deletion: request deletion of your personal information, subject to legal limitations.
  • Restriction / Objection: object to or request restriction of processing your personal information for specific purposes.
  • Data Portability: request a copy of your personal information in a structured, machine-readable format.
  • Withdraw Consent: where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at info@rivard.cloud. We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws (such as standard contractual clauses where required).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website and revise the "Last Updated" date accordingly. For material changes, we will provide a more prominent notice (such as an email notification). Your continued use of our services after any update constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

We aim to respond to all privacy-related inquiries within 5 business days.

Rivard Cloud · Windsor-Essex, Ontario · rivard.cloud

Contact Rivard Cloud Back to Home